REFUND AND RETURN POLICY | Knitology Crete

ORDER CANCELLATION

You may cancel your order free of charge within 24 hours of placement by emailing or contacting us, provided that the item has not already been shipped.

REPLACEMENTS & REFUNDS

If for any reason you are not satisfied with your purchase, we offer the possibility of exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are accepted once we have been notified within 14 days of the order.

Returns on orders outside EU are not accepted due to high taxes and charges.

The product is accompanied by all necessary documents to prove transaction.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at knitology.crete@gmail.com.

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.

SHIPPING RETURNS

To return your product, you should mail your product to: knitology.crete@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In isolated areas, extra shipping cost may apply. We will, however, make sure we let you know otherwise before we ship your order.

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